Privacy Policy

Who we are and what this policy covers

R.A.D., Incorporated, doing business as I-Lien ("I-Lien," "we," or "us"), provides California lien sale services. This policy explains how we handle personal information through i-lien.com, our linked account portal, our I-Lien mobile apps, and communications about these services.

Information we collect and why

• Account and contact information: names, business details, mailing addresses, email addresses, telephone numbers, and account credentials used to create and secure accounts, respond to questions, and provide service notifications.
• Vehicle, vessel, and lien information: VINs, license plates, vehicle details, lien and storage records, and owner or interested-party information supplied to process lien sales, obtain records, provide notices, and prepare reports and documents.
• Documents, photos, and communications: information you submit in uploads, support requests, correspondence, and service instructions. Mobile scanning and upload features may use your camera or selected photos/files when you choose those functions. You can manage permissions in your device settings.
• Transaction information: service orders, payment and billing records, and transaction status used to administer services and maintain business records.
• Technical information: IP addresses, browser/device information, requested pages, and access times recorded in operational server logs to deliver and protect the services and troubleshoot problems.

We receive information directly from you, from businesses and authorized people using our services, and from records and recipients involved in the lien process, including DMV records where authorized. Lien submissions may contain information about vehicle owners and other people who are not account holders. Submit information only when you are authorized to do so.

When information is disclosed

We disclose information as needed to hosting, communications, payment, and other service providers that help operate our services; to the DMV and authorized recipients involved in lien processing and required notices; and where required by law or necessary to respond to lawful requests and protect legal rights. This can include registered or legal owners and other interested parties entitled to receive lien notices.

We do not sell personal information or share it for cross-context behavioral advertising. We do not use advertising pixels, session-recording tools, or advertising tracking in these services. We do not disclose personal information to third parties for their own direct marketing.

Cookies, Do Not Track, and Global Privacy Control

The public website does not set advertising or analytics cookies and does not require a cookie-consent choice to browse its pages. The account portal uses operational session/authentication cookies to support sign-in and account functions. Blocking those cookies may prevent those functions from working.

We do not track your activity across unrelated websites for advertising. Browser Do Not Track (DNT) and Global Privacy Control (GPC) signals do not change that practice: personal information is not sold or shared for cross-context behavioral advertising whether or not a signal is enabled. These signals do not disable essential account functions or required lien processing.

App stores, social networks, and other websites you choose to visit through our links operate under their own privacy policies. Their practices apply when you visit or use their services.

Retention and safeguarding information

We retain information for the time needed to provide and administer services, maintain required lien and transaction records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Retention depends on the record type, the status of the service, and applicable recordkeeping requirements. A request to close an account does not automatically remove records we must retain.

We use safeguards intended to protect personal information and limit access to people and providers who need it for these purposes. Keep your account credentials private and contact us if you believe your account has been misused.

Review, correction, and deletion requests

Contact us using the email address, toll-free number, or mailing address below to ask about our privacy practices or request access to, correction of, or deletion of your personal information. Explain the request and provide enough contact or account information for us to locate the relevant records. Do not email passwords or full payment-card details.

We may verify your identity and authority before providing or changing records. We consider requests in accordance with applicable law and may retain information required for lien processing, legal obligations, or other permitted purposes. We will explain when those limits affect your request.

Children

Our services are intended for adults and business users. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can review and address it.

Policy updates

We post changes on this page and update the effective date. For material changes affecting existing account information, we also provide a notice through the account portal or an email to the contact address on file, as appropriate. Use the contact details below to ask about a change.

Contact I-Lien about privacy

Email: info@i-lien.com
Toll-free: (800) 808-5436
Mail: I-Lien — Privacy Request, P.O. Box 2135, Shingle Springs, CA 95682